During the online booking process you have the option to add in Booking Protect.
This is a refund protection product offered by a third party and underwritten by Lloyds of London.
It protects any payments you make in the event that you need to cancel. It covers a whole host of things including illness from Covid.
The minimum length of stay varies throughout the year. In the quieter months our larger properties tend to have three night minimum stays although two night breaks are sometimes available. Our smaller properties are normally available for two nights and there are sometimes some one nights stays available too.
During the busier periods and over most Bank Holidays three night minimum stays are standard. During the peak periods from mid July to mid September we normally have a seven night minimum stay although shorter stays may be available where there are gaps between bookings. It is always worth checking.
The answer is no. We are happy for you to arrive on whatever day suits you and this includes all the way through the peak summer period.
This is one of the most frequently asked questions. Guests often have long journeys to get to Torquay and we fully understand that everyone wants to get in and settled as soon as possible.
Our general check out time is 10am. We do have to be strict with this because on many days throughout the year our cleaners have several properties to get ready for incoming guests.
For those who are really not morning people we can offer a later check out of 11am. There is a small extra charge for this. Guests can opt into this later check out during the booking process.
For some properties, we will meet guests upon arrival, for others we will make use of key boxes.
We will let guests know in advance if a key box is to be used.
On the day of arrival we will normally text the keybox code after 12pm so that guests can then access the key box.
If guests have a strong preference to be met at a property we will do our best to do so - subject to our own availability on the day.
The answer is YES.
Although we are rigorous in our cleaning and we work hard to ensure you will never see any evidence of canine guests, we do understand that some guests strongly prefer properties which have not had animals in them.
The following properties therefore are 100% pet free:
This is a very common question that we get asked.
The answer is yes. We include all bedding and towels.
For guests staying more than seven nights we will also include a free bed linen and towel change.
The hot tub is for the private use of the MunthamTown House guests only and is not available to guests in the apartments.