Faqs

Making A Booking

  • You can book online. Our payment portal is secure and conforms to the highest industry 3D security standards. Guests can also make payments through direct bank transfer.
  • If you prefer, you can call us on 01803 or 0791 905 1066 and we can make the booking over the phone. Payment will always need to be via the secure link or direct bank transfer.
  • Remember to book direct with us for the best rates.
  • We understand that things can crop up meaning your plans have to change. So, we try and be as flexible as possible. If you do need to amend your booking please call us in the first instance.
  • You can call us on 01803 292958 or 0791 905 1066.
  • We may ask you to also confirm changes in writing by email. All changes are subject to availability and our terms and conditions.
  • There may sometimes be a small charge for making a change.
  • If you have booked through a third party (Like Booking.com, Air BnB etc) you will need to contact them in the first instance.
  • If you booked direct and you do need to cancel your booking please email us to let us know as soon as possible.
  • If your stay is more than 30 days away, the cancellation fee will be equal to the 30% deposit you paid.
  • If your stay is less than 30 days away, there will be no refund.
  • We strongly recommend that you opt in to our Booking Protect Refund Protection this covers your payments if you need to cancel for a whole host of situations including illness from Covid 19.
  • Apart from our own websites, we use a number of online booking agents like Booking.com, VRBO and Air BnB.
  • These agents charge us up to 20% commission and so we have to adjust our prices on those platforms accordingly.
  • Some of these agents will also add on a "booking fee".
  • So, you will always get the cheapest rates and access to special offers by booking direct.

During the online booking process you have the option to add in Booking Protect.

This is a refund protection product offered by a third party and underwritten by Lloyds of London.

It protects any payments you make in the event that you need to cancel. It covers a whole host of things including illness from Covid.

Click here for more information about Booking Protect

The minimum length of stay varies throughout the year. In the quieter months our larger properties tend to have three night minimum stays although two night breaks are sometimes available. Our smaller properties are normally available for two nights and there are sometimes some one nights stays available too.

During the busier periods and over most Bank Holidays three night minimum stays are standard. During the peak periods from mid July to mid September we normally have a seven night minimum stay although shorter stays may be available where there are gaps between bookings. It is always worth checking.

The answer is no. We are happy for you to arrive on whatever day suits you and this includes all the way through the peak summer period.

Arrivals and Departures

This is one of the most frequently asked questions. Guests often have long journeys to get to Torquay and we fully understand that everyone wants to get in and settled as soon as possible.

  • Our general check in time is from 3pm BUT for a small additional charge guests can opt for an earlier priority check in. This is an optional extra available at the time of booking.
  • Unless in very exceptional crcumstances we will not allow entry into the properties after 11pm. This is to avoid nuisance and disturbance to any neighbours and guests who may be resident in nearby accommodation.

Our general check out time is 10am. We do have to be strict with this because on many days throughout the year our cleaners have several properties to get ready for incoming guests.

For those who are really not morning people we can offer a later check out of 11am. There is a small extra charge for this. Guests can opt into this later check out during the booking process.

For some properties, we will meet guests upon arrival, for others we will make use of key boxes.

We will let guests know in advance if a key box is to be used.

On the day of arrival we will normally text the keybox code after 12pm so that guests can then access the key box.

If guests have a strong preference to be met at a property we will do our best to do so - subject to our own availability on the day.

While You Are Staying in Our Self Catering Accommodation

  • Most of our properties are dog friendly. (See the section below for properties that do not accept pets.)
  • We do love accommodating dogs (they are generally much less trouble than humans!!) but we only want the fond memories of them to linger after they depart and so we have a rigorous cleaning programme so that incoming guests will never know they stayed.

The answer is YES.

Although we are rigorous in our cleaning and we work hard to ensure you will never see any evidence of canine guests, we do understand that some guests strongly prefer properties which have not had animals in them.

The following properties therefore are 100% pet free:

The Hesketh Crescent Apartment

The Meadfoot Bay Apartment

Sovereign House Apartment

The Falstone Apartment

 

 

This is a very common question that we get asked.

The answer is yes. We include all bedding and towels.

For guests staying more than seven nights we will also include a free bed linen and towel change.

Muntham Holiday Apartments & Town House

  • The Muntham Apartments are in the Wellswood area of Torquay.
  • This is a five minute drive up from Torquay harbour on the way to Babbacombe.
  • Babbacombe is just a five minute drive away.
  • Kent's Cavern is only a ten minute walk away.
  • "Wellswood Village" with all its amenities are just a five minute walk from the apartments.

The hot tub is for the private use of the MunthamTown House guests only and is not available to guests in the apartments.


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