We most certainly do.
The EV charging points at The Muntham Apartments and Town House are due to be installed on 5th January 2023. More details to follow shortly.
Unfortunately, the answer is a firm no.
This is known as "granny charging". The insurance companies have very emphatically said that our policies would be completely invalidated if we allowed guests to do this. For very obvious reasons we cannot allow that to happen.
However, as of 6th January we should have EV charging points available at our Muntham Apartments and Town House.
We will update asap.
People have very different tolerances of other peoples' noise so this is always a little tricky. Also, Torquay and The English Riviera is one of the UK's most successful and busiest resorts so you will not be able to getaway from it as it would be if you were in the middle of Dartmoor.
However, some of our properties are likely to be quieter than others.
For example St Anne's Manor is surrounded by 3.5 acres of gardens and is a true oasis of peace and tranquility. Similarly, The Muntham Apoartments and Town House are surrounded by gardens - although a more modest 3/4 acre.
The Falstone Apartment is in a small block of apartments on the first floor and is in a quiet tree lined road in St Marychurch. This too might suit those looking for a slightly quieter break.
Our Sovereign House Apartment is located on The Terrace and is literally just a few seconds away from Torquay harbour. And because it is tucked away at the back of the building it is also remarkably quiet so you get the best of all worlds. It comes with parking and a courtyard accessed frok the second bedroom.
Our Lisburne Place Property is just up from Torquay harbour (about a seven or eight minute walk). This beautiful property can accommodate up to six people in three bedrooms. It has parking and a courtyard terrace.
During the online booking process you have the option to add in Booking Protect by Cover Genius.
This is a refund protection product offered by a third party and underwritten by Lloyds of London.
It protects any payments you make in the event that you need to cancel. It covers a whole host of things including illness and mechanical breakdown.
The minimum length of stay varies throughout the year. In the quieter months our larger properties tend to have three night minimum stays although two night breaks are sometimes available. Our smaller properties are normally available for two nights and there are sometimes some one nights stays available too.
During the busier periods and over most Bank Holidays three night minimum stays are standard. During the peak periods from mid July to mid September we normally have a seven night minimum stay although shorter stays may be available where there are gaps between bookings. It is always worth checking.
The answer is no. We are happy for you to arrive on whatever day suits you and this includes all the way through the peak summer period.
The answer is yes. Our booking system will automatically add a last minute discount if the property remains unsold seven days a head or less and the discount grows the closer you get to arrival day. These discounts are only available to guests who book direct with us.
This is one of the most frequently asked questions. Guests often have long journeys to get to Torquay and we fully understand that everyone wants to get in and settled as soon as possible.
Our general check out time is 10am. We do have to be strict with this because on many days throughout the year our cleaners have several properties to get ready for incoming guests.
For those who are really not morning people we can offer a later check out of 11am. There is a small extra charge for this. Guests can opt into this later check out during the booking process.
For some properties, we will meet guests upon arrival, for others we will make use of key boxes.
We will let guests know in advance if a key box is to be used.
On the day of arrival we will normally text the keybox code after 12pm so that guests can then access the key box.
If guests have a strong preference to be met at a property we will do our best to do so - subject to our own availability on the day.
Our normal departure time is by 10am. We need to be strict on these times as staff need to gain access to clean thoroughly for any incoming guests. If staff are kept waiting by late departing guests, we reserve the right to charge a supplement for late departing guests.
If you prefer, you can add a late departure option when you book. For a fee, you will be able to depart at 11am instead of 10am. This is subject to availability.
The answer is YES.
Although we are rigorous in our cleaning and we work hard to ensure you will never see any evidence of canine guests, we do understand that some guests strongly prefer properties which have not had animals in them.
The following properties therefore are 100% pet free:
This is a very common question that we get asked.
The answer is yes. We include all bedding and towels.
For guests staying more than seven nights we will also include a free bed linen and towel change.
We work very hard to make sure problems don't arise during your stay BUT occasionally something may happen and you might require assistance.
You will have our mobile contact and you are free to make use of it at any time especially if you have an emergency.
Some guests can be very reluctant to make contact but remember we would rather hear about any problem while you are staying and have the opportunity to sort it out for you rather than hear about the problem after you have gone home.
The hot tub is for the private use of the MunthamTown House guests only and is not available to guests in the apartments.